Consumer information
Notice About Your Right to Cancel
Information about your legal right to cancel online contracts wey you make through Certentis.
Last updated: 2026-08-16
Right to Cancel
You get the right to cancel this contract within 14 days without giving any reason.
The cancellation period na 14 days from the day wey you enter the contract.
How to Use Your Right to Cancel
To use your right to cancel, you must inform us, Andrej Gluchow (CERTENTIS), Brahmsstr. 6, 57577 Hamm, Deutschland, Phone +49 163 7365970, Email info@certentis.com, with a clear statement sayin say you want cancel this contract—for example, letter wey you send by post or email. You fit use the sample cancellation form wey dey attached, but you no must use am.
To meet the cancellation deadline, e dey enough if you send the notice about using your right to cancel before the cancellation period end.
Who to Send the Cancellation To
Andrej Gluchow (CERTENTIS)
Brahmsstr. 6, 57577 Hamm, Deutschland
Email: info@certentis.com
Phone: +49 163 7365970
Wetin Happen After Cancellation
If you cancel this contract, we go refund all the payments wey we receive from you without delay and no later than within 14 days from the day we receive your cancellation notice. We go use the same payment method wey you use for the original transaction, unless we agree something else with you. We no go charge you any fee for this refund.
If you ask make the service start during the cancellation period, you must pay us a reasonable amount. This amount go match the part of the service wey we don already provide up to the time you tell us say you dey use your right to cancel, compared with the full service wey the contract cover.
When Service Fit Start Before Cancellation Period End
If you ask make we provide the service immediately, Certentis fit start the service before the 14-day cancellation period end.
For a service contract, your right to cancel go end only when we don fully provide the service, if you clearly agree before the service start and at the same time confirm say you know your right to cancel go end when we fully perform the contract. Any legal rights wey the law must protect still remain.
Sample Cancellation Form
If you wan cancel the contract, you fit fill this form and send am to us:
To: Andrej Gluchow (CERTENTIS), Brahmsstr. 6, 57577 Hamm, Deutschland, Email: info@certentis.com
I/we hereby cancel the contract wey I/we enter for the provision of this service:
Name of the service / plan:
Order dem make / Contract close on:
Consumer name:
Consumer address:
Date:
Consumer signature (only if you send am for paper):